Frequently Asked Questions
1. Where do you ship to?
We proudly ship worldwide! No matter where you are, you can enjoy LunivaLife’s premium devices delivered right to your door.
2. How long does shipping take?
Orders are processed within 1–5 business days.
Estimated delivery times:
- USA, Canada, Europe: 7–15 business days
- Australia, New Zealand: 7–20 business days
- Middle East, Asia: 10–20 business days
- Rest of the World: 15–30 business days
(Please note that shipping times may vary slightly depending on your location and customs processes.)
3. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your package directly through that link.
4. What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging.
If you are not fully satisfied, please contact us at Support@lunivalife.com within 30 days of receiving your order.
(Please note: Return shipping costs are the customer’s responsibility unless the item is defective.)
5. What if my item arrives damaged or defective?
We deeply apologize if that happens! Please contact our support team within 7 days of delivery with photos of the item, and we will arrange a replacement or refund immediately.
6. Do I have to pay customs fees?
In most cases, orders are delivered without additional customs charges.
However, some countries may apply import taxes or fees, which are the customer’s responsibility.
7. How can I contact you?
Our customer support team is here to help!
Email us anytime at Support@lunivalife.com, and we’ll get back to you within 24–48 hours.
